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课程大纲
介绍
ServiceNow 概述
- 什么是ServiceNow?
- ServiceNow 功能和工具
准备 ServiceNow 环境
- 设置 MID 服务器系统
ServiceNow 快速入门
- 导航 ServiceNow 用户界面
- 使用 ServiceNow 文档和社区
ServiceNow for End Users
- 实现配置
- 创建和维护报表
ServiceNow 服务管理
- 处理事件 Management
- 应对变化 Management
- 使用配置 Management
总结和结论
要求
- 对ITIL原理的基本了解
观众
- ServiceNow 用户
7 小时
客户评论 (3)
Very interactive and step by step process fully explained. Answered all of our questions even if it is out of the topic or subject.
Glenn Camacho - Hoegh Autoliners ROHQ
课程 - ServiceNow for Administration
Knowledge, the rapport and the training style.
Alvin Moratalla - cxLoyalty
课程 - ServiceNow for Developers
它非常注重技术,有很多例子。
Zoltán - Training360 Kft.
课程 - Application Performance Management (APM) - Focused on the Dynatrace® Software Product
机器翻译