课程大纲
介绍
- 沟通如何成就或毁掉一家公司
- 组织团队的演变
- 什么是情商?
Communication
- 确定沟通中需要改进的领域
- 改善沟通的方法
- 保持客观(不把事情 personal 拿走)
- 说出你真正想说的话
- 情绪的作用
- 同理心的重要性
团队 合作
- 高效团队与低效团队
- 确定共同目标
- 确定个人需求
- 设定目标和跟踪结果
- 实现协同效应
管理团队
- 领导者的重要性
- 承担责任(承担问题)
- 以身作则
- 让会议简短、甜蜜、引人入胜
- 衡量进度
- 培养未来的领导者
情商
- 什么是情商?
- 测量情商
- 理解和利用情绪来更好地建立联系
- 确定团队中的 personality 类型
- 培养情商——工具和技巧
总结和结论
要求
- 团队合作经验
观众
- 团队领导和成员
- 经理
客户评论 (7)
The trainer was making sure that everyone understood everything
Michael Seneke - Rolfes Leather PTY LTD
课程 - Communication and Teamwork
emotional communication
vincent - Rolfes Leather PTY LTD
课程 - Communication and Teamwork
Clear messages received and engaging
Andrew - Rolfes Leather PTY LTD
课程 - Communication and Teamwork
All of it.
Denise - Rolfes Leather PTY LTD
课程 - Communication and Teamwork
The interaction from the trainer with the attendees - he kept the mood light, which in turn encouraged participation. His knowledge on the subject is outstanding and this is one of the few training sessions where I honestly can say that I've learned a lot.
Tina Bezuidenhout - Rolfes Leather PTY LTD
课程 - Communication and Teamwork
The way of presenting the material was very entertaining, it ensured that at least I was fully engaged.
Ron van Doremalen - GEA Refrigeration Netherlands N.V. IT
课程 - Communication and Teamwork
Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)