Lean培训
Lean大纲
| 代码 | 名字 | 期限 | 概览 |
|---|---|---|---|
| LeanIT | Lean IT: Applying the principles of Lean to IT operations | 14小时 | When an enterprise begins a lean transformation, be it in manufacturing, services, or technology, too often the IT department is left out of the picture. Lean IT is a response to this. Lean IT is an extension of Lean principles to information technology (IT), its principle tenet being "the elimination of waste" (work that adds no value to a product or service). In this instructor-led training, participants learn how to unpack the problem of waste in an IT organization. Through the coverage of theory, case-study activities, and hands-on practice with the tools, methods, and metrics needed, participants learn the critical thinking, analytical and communication skills needed to address the problem of waste in IT operations. By way of this interactive process, participants learn how to apply Lean IT principles and practices within their own organization and establish a culture of continuous improvement in IT. At the end of this course, participants will understand the impact and role of the IT department in an organization's Lean transformation. In practical terms, participants will learn how to: measure business performance quantify the return on "innovation" assess business processes and identify waste reduce operating costs improve quality and performance improve service levels, manage change, and take advantage of emerging technologies maintain quality and stability over time make "Lean thinking” an integral part of the enterprise and every IT professional’s toolkit Audience Managers and specialists working in an IT Organization Format of the course Part lecture, part discussion, exercises and hands-on practice Introduction Lean IT: the intersection of Lean, Six Sigma, and Information Systems. How economic pressure to reduce costs affect the organization Proliferation of online transactions Green IT What is waste? Different types of waste Waste in IT operations Principles of Lean IT Value streams Services provided by the IT group to the parent organization Value-stream mapping Diagramming and analyzing services Flow Just-in-time systems and integration Flow vs waste Pull/Demand systems Handling service requests Exercise Server provisioning - case assignment Software development APIs - case assignment The challenges of Lean Resistance to change The fear of job loss Fragmented IT departments Managing cumulative waste across technology silos Analysis concepts, techniques and tools Observing processes Measuring performance Quantifying innovation Understanding the key aspects of a KPI Time as a critical factor in IT Exercise Measuring the current state of an IT department Implementing a Lean IT strategy in your organization Reference implementations Adapting manufacturing theory to digital service processes Value-stream visualization Kanban cards Visualizing the digital, intangible and abstract Tools and techniques Integration of lean production and lean consumption Integrating the entire supply chain, including consumption Exercise Identifying value streams Preparing interviews and questionnaires Creating a value stream map Deployment and commercial support Outsourcing application development and maintenance (ADM) Automating provisioning services Performance monitoring Exercise Processing tickets - case assignment Complementary methodologies Agile, Scrum and lean software development Six Sigma Capability Maturity Model Integration (CMMI) Information Technology Infrastructure Library (ITIL) Universal Service Management Body of Knowledge (USMBOK) COBIT Future trends in business and IT Closing remarks |
| leanservices | Lean Services: Lean management for the service industry | 14小时 | Lean Management is about customer focus, developing and maintaining systems and processes to provide value for customers. Lean Services is the application of lean concepts to service operations. In this instructor-led training, participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement. This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking. Audience Business managers Format of the course Part lecture, part discussion, exercises and hands-on practice Introduction History of Lean: The Toyota Production System Lean manufacturing vs lean service operations Lean Thinking Organizing human activities Five principles of Lean Value The Value Stream Flow Pull Perfection Types of waste Tangible vs intangible waste Value-added versus non-value added activities in work Eight types of waste in service operations Using the wrong metrics to measure waste Measuring performance Observing processes Understanding the key aspects of a KPI Time as a critical factor Systems thinking Managing for the future Deming's systems thinking in service industries Preparing the enterprise for Lean Lean processes The continuous improvement cycle Realigning metrics Overcoming resistance Pilot projects Implementing Lean in your organization Organizing the teams Applying technology and tools Developing people and partners Tracking work with Kanban Kaizen workshops Process mapping Using workflow diagrams Order-to-delivery cycle Value Stream Mapping Lean measurements Creating current and future state maps Value Stream Analysis The 5 S methodology Just-in-time Built-in-quality Promoting Lean thinking across the enterprise Tools + culture change Coaching Developing communication and feedback channels Focus on long-term learning Being data-driven Assessing the results of Lean Lean maturity matrix Tracking performance Benchmarking against other companies Developing Lean leaders Setting up a Lean leadership team Creating a succession system Complimentary methodologies Agile and Scrum Six Sigma Closing remarks |
| leandistribution | Lean Distribution: Implementing Lean in distribution, logistics, and supply chain operations | 14小时 | Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value. In this instructor-led training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include: Calculating the true cost of fulfillment Lowering total costs across the supply chain Overcoming resistance to change Cultivating leadership and instilling a mindset of Lean thinking across the organization Audience Managers and professionals responsible for implementing lean principles in distribution, logistics and supply chain operations Format of the course Part lecture, part discussion, exercises and hands-on practice Introduction History of Lean: The Toyota Production System Lean Manufacturing vs Lean Distribution Lean Distribution concepts Lean change and distribution Distribution operations improvement The framework for Lean Distribution Distribution challenges Distribution optimization Business process transformation ERP transformation Lean Distribution methodology Lean capabilities Customer service policy Buffer strategy Replenishment cycles The pull approach Preparing for Lean Distribution Planning a Lean transformation Taking inventory of the process Calculating the total cost of fulfillment Defining KPIs according to the client Observing transactional-level details from receipt to delivery Overcoming resistance Preparing a pilot project Questions to ask The Five Whys Identifying probable cause - beyond symptoms and uncovering root causes of problems The cause and effect diagram Implementing Lean Distribution Assembling the teams Measuring and adjusting Eliminating waste Just-in-time delivery Minimizing human effort Prioritizing safety and cleanliness Improving the flow of inventory Improving events is not enough Providing vision and plans to connect improvement activities Value Stream Mapping (VSM) Lean tools for the warehouse Pareto analysis – what are the big problems? Cause and effect diagram – what’s causing the problem? Stratification – how is the data made up? Check sheet – how often does it occur? Histograms – what is the overall variation? Scatter charts – what are the relationships between the factors? Process control chart – which variations to control and how? Assessing the results of Lean Lean maturity matrix Tracking performance Benchmarking against other companies Continuous monitoring and improvement Developing Lean leaders Creating a Lean leadership team Creating a succession system Complimentary methodologies Agile and Scrum Six Sigma Closing remarks |
| leanmanagement | Lean Management: Lean management in manufacturing | 14小时 | Lean Management is an approach to running an organization. It promotes a long-term view of work and a culture of continuous improvement -- seeking to continuously and systematically achieve small, incremental changes in processes in order to improve efficiency and quality. In this instructor-led training, participants learn how apply Lean principles and practices within a manufacturing context and establish a culture of continuous improvement. The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include: Determining the root cause of inefficiencies Measuring performance Realizing the continuous improvement cycle Organizing Kaizen events Instilling a mindset of Lean thinking across the organization Audience Business managers Quality assurance managers and consultants Format of the course Part lecture, part discussion, exercises and substantial hands-on practice Introduction History of Lean: The Toyota Production System Lean thinking Organizing human activities Benefits of Lean Cash flow improvement Increased capacity for revenue Five Principles of Lean Value The Value Stream Flow Pull Perfection Types of waste Seven types of waste Using the wrong metrics to measure waste Measuring performance Observing processes Understanding the key aspects of a KPI Preparing the enterprise for Lean Creating Lean processes Tracking work through Kanban Overcoming resistance to change Implementing Lean in your organization Organizing the teams Kaizen and the continuous improvement cycle Developing people and partners Organizing the workspace for efficiency 5 S+1: Sort, Straighten, Shine, Standardize, Sustain, Safety Reducing the time for equipment changeovers SMED (Single-Minute Exchange of Dies) Calculating the pace of production (Takt time) Autonomation (Jidoka) Error proofing (Poka Yoke) Value Stream Mapping Lean measurements Creating current and future state maps Just-in-time Built-in-quality Promoting Lean thinking across the enterprise Tools + culture change Coaching Developing communication and feedback channels Focusing on long-term learning Developing Lean leaders Setting up a Lean leadership team Creating a succession system Assessing the results of Lean The Lean Maturity Matrix Tracking performance Benchmarking against other companies Continuous monitoring and improvement Complimentary methodologies Agile and Scrum Six Sigma Closing remarks |
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