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课程大纲
基础工具
- 设定明确的沟通目标
- 建立对角色的清晰理解
- 明确最有效的要求和流程,以实现沟通成果
- 确定并利用成功互动的共同点
- 团队练习
Communication 过程
- Communication 的阶段
- 准备消息
- 匹配消息
- 传递消息
- 沟通障碍
- Communication 练习案例研究
Communication 技能
- 选择与控制
- 情商
- 四个关键组件
- 建立信任
- 获得融洽的关系
- 结果思维
- 倾听理解
- Express不挑衅
- 询问细节
- 总结
影响
- 扩展技能组合
- 影响框架
- 指引
- 个人需求和动机
- 影响策略
- 影响运动计划和实践
具有挑战性的情况:理解和管理冲突
- 非防御性沟通
- 交流练习-真实游戏
- 促进团队 Communications
- 处理可怕的行为
- 团队演练-困难情况
总结和行动计划
- 经验教训和持续发展计划
21 小时
客户评论 (3)
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
课程 - Effective communication skills
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
课程 - Effective communication skills
It had a lot of practical exercises